Payment

• How payment through Waitly works
• Payment overview
  1. Add a new payment method
  2. Change payment method on a registration
  3. View previous payments
  4. Check if your payment has been withdrawn
  5. See when you need to pay next
      

How payment through Waitly works

Payment through Waitly occurs via automatic withdrawal through Waitly’s online payment solution at my.waitly.dk We do not charge any fees in connection with the collection. When and how often money is withdrawn depends on which registration or subscription is involved. Some lists are free and therefore without charges. 

When you sign up for a new list, it will be stated what the list costs to be registered on and how often charges occur. There is no binding period on Waitly, so you can delete a registration at any time to avoid future charges.

For us to withdraw the money for your registrations, it is important that you have a valid payment method linked to each of your registrations.  

You can stay updated and get an overview of your payments in your payment overview on your Waitly-profile. 

Please note: It is not possible to pay through payment service or a bank transfer.

Please note: After changing payment method it can take up to 48 hours before we try to charge the payment

Payment overview

Follow the steps below to access your payment overview:

1. Go to my.waitly.dk and log in to Waitly with your email address and password.
2. Click on the "Payment" section
3. You are now looking at your payment overview

See explanation of red numbers below

1. Add a new payment method

   Next to number 1 you can add a new payment method. Under "My payment methods" you can see the methods already linked to your profile. On this profile, MobilePay and a credit card is already added as a payment methods.

   To add a new payment method, click on "+ Add payment method". Then you have to choose which type of payment method you want to add. For example, if you choose a card, you have to enter the card details on the page and finish by clicking "Save".  
    

   

2. Change payment method on a registration

   To change which payment method is used on a registration, click on "Change method", as shown by the red number 2. That allows you to choose between the payment methods added on your Waitly profile.
   After you add a new payment method to your profile, you have to manually change the method connected to your registrations, in order for future payments to charged via the new method.
   
   Please note: If you have changed payment methods it can take up to 48 hours, before the payment is withdrawn
    

3. View previous payments

   You can see your previous payments under the section "Payment history". Here you can see the invoice number (inv-xxxxxx) for the payment, what list the payment was withdrawn for, the amount withdrawn, as well as the date and time of the withdrawal.
    

4. Check if your payment has been withdrawn
   
   The payment is withdrawn automatically if you have a valid payment method linked to your registration. If your payment has been withdrawn, you will receive a receipt by email. 
   You can see whether a payment has been withdrawn under "Payment history" in the "Status" column. If your payment has gone through, it will be listed as "Paid" in green.
   
   If your payment has not been withdrawn correctly, try adding or changing to a new payment method as per point 1 and 2. It can take up to 48 hours for the status to update. Then check if the payment has been withdrawn.
    

5. See when you need to pay next

   "Future payments" gives you an overview of when money will next be withdrawn for your registrations. You can see which list money will be withdrawn for, the amount to be withdrawn, the date the withdrawal is planned, and which payment method is linked to each registration.
   This is also where you can change payment method as described in point 2.